1. General provisions. 

1.1. When making an Order in the online store «VOLYN GEMS» hereinafter - the shop), the Customer accepts all clauses set in this Agreement and undertakes to comply with it.

1.2. This Agreement is a public offer. 

1.3. The Customer, agreeing with the terms of the Agreement, confirms that they are clear and acceptable. The fact of consent and confirmation is considered an order for the purchase of gems, organogenic gems and semiprecious stones on the site .

 1.4. This Agreement may be amended unilaterally by the Executor in whole or in part at any time without any separate notice. The new edition of the Agreement will take effect from the moment of publication on the web site. 

1.5. The customer agrees not to take actions that violate the current legislation, including the field of intellectual property, copyright and / or related rights, as well as any other actions that lead or may lead to the disruption of the normal operation of the site and services of the site. 

1.6. All trademarks and names referenced in the materials on this Site are the property of the Executor. 


2. Terms of ordering goods. 

2.1. The Customer selects gems, organogenic gems and semiprecious stones (hereinafter referred to as goods) from the Executor’s catalog, completes the Order by filling out an electronic form on the site and sends it to the Executor. 

2.2. The Executor within one working day (Monday-Friday from 9:00 to 17:00) informs the Customer about the receipt of the Order and coordinates additional information on the selected Product, terms of its payment and delivery.

2.3. The Customer undertakes to indicate his contact details correctly and fully in the Application: telephone number, country and city where the order should be sent.

2.4. Weight, characteristics and final cost of the Goods may slightly differ from those indicated in the Contractor’s catalog on the site. 

2.5. In the presence of goods, delivery is carried out by FedEx service:

  • across the countries of Europe, including Ukraine, within 3-5 days
  • across the CIS countries within 3-7 days
  • on the territory of America and China within 7-10 days

Delivery is not included in the price of goods and is calculated individually after placing the order. Payment is made by the client personally upon receipt of the order. Shipping costs necessarily include cargo insurance.

2.6. The date of placing the Order is the date when the electronic form of the Order of Goods has been filled out and sent by the Customer. 

2.7. Goods placed and purchased on the site are not the subject of exchange or return in accordance with Article 9 of the Law of Ukraine “On the Protection of Consumer Rights” dated 12.05.1991 No. 1023-XII and Decree of the Cabinet of Ministers of Ukraine dated 19.03.1994 No. 172 Of the Law of Ukraine "On The Protection of Consumer Rights" (Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 "List of goods of good quality that are not subject of exchange, return"


3. Payment. 

3.1. The Customer undertakes to pay the full cost of ordered goods when purchasing at the store. 

3.2. Payment with the Customer can be made in cash and / or non-cash form (using payment cards, etc.) with the obligatory issuance of a settlement document of the established form or in another manner in accordance with the current legislation of Ukraine. 

4. Terms of use of personal data. 

4.1. From the moment of sending the Order, the Customer consents to the collection, processing and use of his personal data in accordance with the provisions of the current legislation of Ukraine and confirms the notification of the inclusion of his personal data in the relevant personal data database, the purpose of processing personal data, the rights granted according to the Law of Ukraine “On the protection of personal data” dated June 01, 2010. No. 2297 -VI, as well as about the persons to whom this data can be transferred for the purpose of processing personal data. 


5. Final provisions. 

5.1. Issues not regulated by this Agreement shall be settled in accordance with the current legislation of Ukraine. 

5.2. All possible disputes that may arise from this Agreement shall be settled in accordance with the current legislation of Ukraine.